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I was driven nuts by a C300i today giving J2001 from tray 2. The paper clears the tray but then jams in front of the registration roller every 20 pages or so. Tried cleaning the feed unit and the relay rollers and every thing else, even adjusted the loop adjustment up and down with no luck. Could not see any nicks on the leading edge. After repeating the same thing over and over again like a mad man I removed the mylar guide strip on the first tray guide on the feed unit itself and operated the machine without it. That worked to fix the J2001 jams from tray 2 but the first tray jammed that needed that mylar to function. I reattached the mylar to the 2nd tray and the problem was resolved.
Summary of this tale would be that I guess the mylar was glued on ever so slightly out of position from the factory(Only 25K on the clock) causing J2001.
Interesting! I've seen plenty of those tray edge mylars bend & mangled by endusers, but never saw it affect a different tray. Almost always you get a paper skew, or it never gets out of the same tray with the bent mylar. Thanks for sharing. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Jam Code 20-01, first jammed sheet in position right side door (below sync area) - slightly skewed and crumpled (slightly pushed together).Another jammed Paper approximately 1cm above the side door. Probably defective paper feed assy (AA2JR72100). Replace the Paper feed Assy (AA2JR72100).
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
Interesting! I've seen plenty of those tray edge mylars bend & mangled by endusers, but never saw it affect a different tray. Almost always you get a paper skew, or it never gets out of the same tray with the bent mylar. Thanks for sharing. =^..^=
Yea this can keep you busy. The mylar causing this issue is not on the tray but on the guides on the feed unit itself. That is there to form the vertical conveyance path.
As the guide is transparent same as the mylar its quite difficult to see the edge of the mylar. The easiest way to check is if you run your finger upwards you will feel the bottom edge of the mylar sticking over the guide and not in it. Took me a little while to find it the 1st time.
I have the same problem as "allan," except every page jams the same way, and I don't know what to do. This is the first time I've encountered something like this. I swapped the AA2JR72100 from another machine and I know that's the problem. I just don't know which component. Can you help me?
Is Mylar a foil and is it clearly marked in red? If I understand correctly. I have two different machines, one of which works and the other doesn't. I don't see any difference.
That's not a mylar issue. It stops at a vertical relay rollers. Perhaps no drive or something is holding the paper too tightly for the vertical rollers to pull.
unless it has over 500k on it and is actually worn down, that shaft is 100% fine
IPA and a greeny will have put that back to 100% black perfection
you didnt even try to clean it first?
sorry but wow.
25 years ago on my first call my trainer told me if you are stumped, clean it like you are selling it to a mother in-law.
80% of the time you will completely fix it just by cleaning it.
i lived by those words and was never disappointed.
We know a thing or two because we've seen a thing or two.
The medication helps though...
Thanks for the tip. I just cleaned it with isopropyl alcohol before installing it. It went through three sheets fine, and then the same thing happened again. Unless I need to clean it differently. The surface of this roller is very smooth, and when it's working properly, it's slightly matte. It has 150k on it.
If the rubber surface is getting a hard skin on it, you might try using an orange oil based cleaner or WD40 on the rubber surfaces only. WD40 is usually my last resort with rubber rollers.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
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