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I am a newbie here. I have a Ricoh MPC4504SP in my office from 2018, only used lightly. For some reason lost connectivity and copier touchscreen turned to the blue/white image as per photo. Network LED next to the RJ45 connector is lit with no blinking and also not possible to ping the machine. Tried rebooting with power on + holding the up/down buttons on the side of the touchscreen with no changes. Can someone guide me if there is another option to hard reset this machine, and/or updating the firmware and/or replace any boards to make it work? Thanks in advance.
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I am a newbie here. I have a Ricoh MPC4504SP in my office from 2018, only used lightly. For some reason lost connectivity and copier touchscreen turned to the blue/white image as per photo. Network LED next to the RJ45 connector is lit with no blinking and also not possible to ping the machine. Tried rebooting with power on + holding the up/down buttons on the side of the touchscreen with no changes. Can someone guide me if there is another option to hard reset this machine, and/or updating the firmware and/or replace any boards to make it work? Thanks in advance.
If you're not a technician, I can only suggest two simple things that anyone can do.
1) Remove the back panel and turn on the machine with the HDD disconnected. See if it starts after 2-3 min, If it does, replace the HDD.
2) Observe the row of small LEDs at the bottom of the controller board (the one on the right). If they're all solidly lit, the controller more easily, has gone to bless, and needs to be repaired/replaced
luca72 Many thanks for the suggestions. Just a question. Well aware of the HDD inside and its functions such as storing docs and contacts for retrieval but does it also store any machine settings, software or firmware? . By replace you mean just replace with an empty HDD or something pre-loaded from Ricoh?
luca72 Many thanks for the suggestions. Just a question. Well aware of the HDD inside and its functions such as storing docs and contacts for retrieval but does it also store any machine settings, software or firmware? . By replace you mean just replace with an empty HDD or something pre-loaded from Ricoh?
no, a PC HDD of 500gb go well (even a used one) is fine, once mounted, the machine will detect that it is not the previous disk, and will automatically format it at startup, but in any case try without the disk first, maybe that is not the problem, this is just a workaround starting from the simplest things
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